Ginisha uses special protective coatings and high-quality base metals that resist tarnishing when cared for properly. This allows you to wear your jewellery daily without losing its shine quickly. Follow our care instructions for best results.

Our jewellery is designed to be hypoallergenic and nickel-free, making it suitable for sensitive skin. However, individual reactions may vary. We recommend testing on a small area first if you have severe allergies.

• Avoid contact with water, perfumes, lotions, and harsh chemicals
• Store in the provided pouch or airtight box when not in use
• Clean gently with a soft cloth; avoid ultrasonic cleaners
• Remove before swimming, exercising, or sleeping

Returns are accepted only for damaged or defective products within 7 days of delivery. Change of mind returns are not accepted. Please review our detailed Return & Refund Policy for complete information.

Orders are processed within 1-2 business days. Standard delivery takes 3-10 business days depending on your location:

• Metro cities: 3-5 days
• Tier 1 & 2 cities: 4-7 days
• Remote areas: 7-10 days

See our Shipping Policy for details.

Yes, COD is available across India. A small COD fee may apply depending on your location and order value. Prepaid orders enjoy free shipping on orders above ₹999.

• Credit/Debit Cards (Visa, Mastercard, RuPay)
• UPI (PhonePe, Google Pay, Paytm)
• Net Banking
• Cash on Delivery (COD)
• Wallets (Paytm, Amazon Pay)

Direct exchanges are not available. If your product is damaged/defective, you can return it within 7 days for refund/store credit, then place a new order for your preferred item.

Contact us within 7 days of expected delivery date with your order details. We’ll coordinate with our shipping partner to resolve the issue. Tracking updates available via SMS/email after dispatch.

Currently, we ship only within India. International shipping will be available soon. Stay tuned for updates!

Yes! Once shipped, you’ll receive a tracking link via email and SMS. Use the tracking ID on our courier partner’s website for real-time updates.

Our anti-tarnish coating is guaranteed for normal use when following care instructions. Manufacturing defects covered under our 7-day return policy for damaged products.

• Phone: 9046082723 / 9830263001 (10 AM – 7 PM IST)
• Email: care@ginisha.com (Response within 24 hours)

Yes, all prices displayed include applicable GST taxes. No hidden charges at checkout except shipping (free above ₹999).

Orders can be cancelled before dispatch (within 1-2 business days of placement). Contact us immediately for cancellation requests. No cancellations after dispatch.